Mulmar’s constant investment in customer support and after sales service underlines our focus on meeting technical and service needs of everyone. Mulmar workshop is another step in making our maintenance support professional, innovative and exclusive.
Since been established in 1989 Mulmar workshop has currently increased to 27 wet work benches, a comprehensive descale room and 15 highly skilled dedicated engineers. The workshop has an annual turnover of approximately 4000 full services and takes care of all aspects of the upkeep of your equipment.
Also, Innovation is carried out behind those doors. The workshop showcases a skill set and expertise on manufacture product developments and plays a key role on prototypes feedback.
The workshop is regularly involved in customisation projects of coffee machines: custom paint, powder coating of panels and mechanical upgrades such as retro fitting PDI control.
PDI FAS REPAIRS
PDI – Pre Delivery Inspection – The service consists in unboxing your machine, running its functionality and setting any customer specific settings before delivery.
FAS – Complete strip down and rebuild of your machine. This includes descaling all boilers and pressure vessel inspection. The rebuild is carried out with a comprehensive service kit. Your equipment is then tested and calibrated to the manufacturer specifications including a 40 step quality control form.
REPAIRS – Comprehensive faulty finding and replacement of any faulty part finishing off with a 40 step quality control form.
The workshop and its preventative maintenance coupled with the spare parts department and the reactive callouts support makes Mulmar the number one choice for commercial coffee machine repair.
WORKSHOP PREVENTATIVE MAINTENANCE OPTIONS
FULL ANNUAL SERVICE (FAS) Full details of the FAS process are available upon request
Where: At Mulmar’s workshop
When: Your machine will be collected within normal working hours 08.30 to 17.30, Monday to Friday
What’s included: An extensive strip down service including a full boiler descale followed by a boiler inspection (highly recommended but optional). Items such as seals, gaskets and springs will be replaced as part of the service. The serviced machine will undergo a rigorous 32 point QC check before being returned
Other Charges: Any additional parts required to complete the service will be advised to the client in writing and fitted once the client’s agreement has been received. These parts will be charged at the normal rate.
Why: The “Pressure Systems Regulations 2000” state all coffee machines with a steam boiler should have a full inspection each year
Where: A boiler inspection is combined with the Full Annual Service and is completed in Mulmar’s workshop
By whom: By a trained insurance engineer. A written scheme of inspection is issued, a copy is sent to the operating site along with the annual certificate of inspection.
A loan machine will be provided for the duration of the FAS whilst the customer’s own machine is in our workshop. The loan machine fee covers delivery, installation and collection. In the unlikely event that the loan machine fail for any reason please call Mulmar immediately, all breakdown call charges are included in the loan fee.