Nationwide Service – UK & Ireland

service-mulmar

With over 30 years’ experience in the espresso coffee industry Mulmar are leaders in service support. We have a dedicated team of specialist field engineers based throughout the UK and Ireland allowing us to provide true nationwide service support.

To support our field team we have a workshop facility at our Head Office which enables us to provide industry leading levels of offsite machine maintenance.

Both our field and workshop engineers undergo industry leading levels of training provided by our in house technical team and manufacturer representatives. Each field engineer carries an extensive inventory of spare parts to maximise our first time fix rates.

Management of both teams is provided by our customer service desk based at our Head Office in Hatfield. Using the latest service management software this team co-ordinate the activities of the engineers allowing us to minimise down time for our clients.

One to one in depth training sessions with the in house training team covering;

  • Safe working practices
  • Electrical safety
  • Manual handling
  • Specific equipment training by product type
  • Periodic refresher training courses
  • Basic barista skills

Specific equipment training also supported by…

  • Factory training visits
  • Manufacturer trainers visiting Mulmar
  • Field based training
  • Workshop training
  • Manufacturer training
  • All engineers work to Mulmar Standard Operating Procedures
training-mulmar

 

 

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